Refund Policy

1 Policy Overview

Tax2Rest provides professional tax and compliance services that may involve document review, consultation, preparation, filing, registration, follow up and other work performed specifically for a customer.

Because professional work may begin after a service request or payment is received, refund requests are assessed according to the actual stage of the service and work performed.

This policy should be read together with our Terms and Conditions and any service specific information provided before or during your engagement with Tax2Rest.

2 When a Refund May Be Considered

A refund or appropriate adjustment may be considered where the circumstances reasonably support it and where the amount has not already been earned, committed or incurred in providing the service.

• A duplicate payment has been made for the same service.
• An incorrect amount has been charged and the excess amount is verified.
• Tax2Rest confirms that a paid service cannot be provided and no equivalent service or suitable resolution is agreed.
• A service is cancelled before substantial professional work or external processing has begun, subject to review of any work already performed.
• Another circumstance is identified where Tax2Rest determines that a refund or partial refund is reasonable.

Eligibility is assessed individually. Submission of a refund request does not itself confirm that a refund will be approved.

3 Situations That May Not Qualify for a Refund

A full refund may not be available where Tax2Rest has already performed professional work, incurred expenses or completed material parts of the requested service.

• Documents have already been reviewed and professional work has started.
• A return, application, registration, response or other submission has already been prepared or filed.
• Consultation, advisory, review or other professional time has already been provided.
• Work is delayed because required information, documents, approval or clarification was not provided by the customer.
• A government authority, portal or third party rejects, delays or questions a submission after the agreed Tax2Rest service has been performed.
• The customer changes their mind after substantial work has begun or after the service has been completed.

Where only part of a service has been completed, Tax2Rest may consider whether a partial refund or another reasonable adjustment is appropriate.

4 Service Cancellation

If you want to cancel a requested service, contact Tax2Rest as soon as possible. The effect of cancellation depends on the stage of the work at the time the cancellation request is received and reviewed.

5 Government Fees and Third Party Charges

Government fees, statutory charges, filing fees, penalties, interest, payment gateway charges or other third party costs may be separate from Tax2Rest professional service fees.

Amounts that have already been paid or committed to a government authority, portal, payment processor or other third party may not be recoverable by Tax2Rest and therefore may not form part of an approved refund.

If a third party reverses or returns a charge to Tax2Rest, that amount may be considered when reviewing the customer’s request.

6 Duplicate or Incorrect Payments

If you believe that you have been charged twice for the same service or that an incorrect amount has been collected, contact us with sufficient transaction information so that the payment can be verified.

Once the duplicate or incorrect amount is confirmed, Tax2Rest may arrange an appropriate correction, refund or adjustment using a suitable payment method.

You should avoid initiating repeated payments while a transaction status is still pending unless you have confirmed that the original payment did not succeed.

7 How to Request a Refund

Refund and cancellation requests should be submitted through an authorised Tax2Rest contact channel with enough information for us to identify the service and payment.

• Your full name and contact information.
• The service purchased or requested.
• Relevant payment or transaction details.
• A clear explanation of the reason for the cancellation or refund request.
• Any supporting information reasonably required to verify the request.

Please do not send passwords, OTPs or unnecessary confidential information when requesting a refund.

8 Review of Refund Requests

Tax2Rest may review the service status, work completed, professional time spent, documents processed, payments made to third parties and other relevant information before deciding a refund request.

We may contact you if clarification is required. A request may take longer to assess where transaction verification, third party confirmation or service records need to be reviewed.

Tax2Rest may approve a full refund, partial refund, service adjustment, credit or another reasonable resolution depending on the circumstances.

9 Approved Refunds

If a refund is approved, Tax2Rest will communicate the approved amount and the intended refund method.

Where practical, an approved refund may be sent to the original payment method. In some cases, another verified method may be required due to payment provider restrictions, transaction status or technical limitations.

After Tax2Rest processes an approved refund, the time taken for the amount to appear in your account may depend on your bank, card issuer, payment provider or other financial institution.

10 Government Decisions and Service Outcomes

A professional service fee is paid for the work performed by Tax2Rest and does not guarantee a particular decision, refund amount, approval, registration, tax outcome or processing time from a government authority or third party.

A government authority may request additional information, reject an application, adjust a tax position, delay processing or make another decision after Tax2Rest has completed the agreed professional work.

Such an external decision does not automatically create a right to a refund of professional service fees. If additional work is required, Tax2Rest will explain the next available steps where appropriate.

11 Changes to This Refund Policy

Tax2Rest may update this Refund Policy when services, payment methods, operational processes or applicable requirements change.

The latest version may be published on this page with an updated revision date. Refund requests will be considered according to the policy and service circumstances applicable to the relevant transaction, subject to applicable law.

12 Contact Us

To request a cancellation, report a duplicate payment or ask a question about this Refund Policy, contact Tax2Rest using the details below.